Please note: walk-in renters will be charged an additional 25% of their studio fee.
Eye protection is required at all times when working in any area of Brooklyn Glass. Studio Renters and/or teachers in any area of Brooklyn Glass are responsible for making sure their assistants and/or students wear the eye protection at all times. Appropriate clothing must be worn at all times when working in any area of Brooklyn Glass. NO synthetic fibers such as nylon or rayon are allowed in the Brooklyn Glass studios. Loose fitting cotton clothing is best. Shoes must have closed toes and backs. Long hair must be tied back when working in any area of the Brooklyn Glass studios. You may wish to cut the toe out of a tube sock to be used for covering arms.
CANCELLATION AND REFUND POLICY
ANY CANCELLATIONS OR CHANGES TO STUDIO RENTALS MADE WITHIN 48 HOURS OF THE RENTAL TIME WILL BE SUBJECT TO A 20% CHARGE OF THE RENTAL TIME CANCELLED.
ANY CANCELLATIONS OR CHANGES TO STUDIO RENTALS MADE WITHIN 24 HOURS OF THE RENTAL TIME WILL BE SUBJECT TO A FULL CHARGE OF THE RENTAL TIME CANCELLED. THIS INCLUDES NO SHOWS.
Workshops, 8 Week Courses and Private Lessons
NO REFUNDS OR TRANSFERS WILL BE GRANTED WITHIN TWO WEEKS OF CLASS. NO WITHDRAWALS WILL BE GRANTED ONCE THE CLASS HAS BEGUN.
A 20% PROCESSING FEE OF THE TICKET PRICE WILL APPLY TO ALL CANCELLATIONS AND TRANSFERS. THE BOOKING FEE IS NON-REFUNDABLE.
Cancellations and transfers are allowed for all classes and workshops 2 weeks or more before the scheduled start date with a fee. Within two weeks of the class start date, all sales are final.
TRANSFERS CANNOT BE MADE WITHIN TWO WEEKS OF THE FIRST DAY OF CLASS.
Only one transfer per student, per class will be granted. Transfers may only be made into open classes – additional seats will not be added to full classes for transferred tickets.
Brooklyn Glass studios will remain open and classes will remain in session, so long as MTA is running. We cannot provide refunds or transfers for classes missed due to weather outside of this policy. To contact Brooklyn Glass regarding transfers or cancellations, please email us at firstname.lastname@example.org.
For Neon and Flameworking Students ONLY: If you miss one or more sessions during your 8 week neon class, you are entitled to a one-day rental for each day missed. Glass, pumping the pieces, and adding electrodes will be an additional cost. Neon pieces can only be picked up. We cannot ship out neon student-work.
CLAIMING YOUR WORK
Be sure to pick up your work no later than 7 days after your last class. Any student work left in the studio after 7 days will be discarded. If you need your items shipped please inform your instructor or tech on duty immediately after class. Please note there is an additional cost for shipping.
All studio users must clean up after themselves. Any work, materials, or supplies left un-attended after working in the studio will be removed by Brooklyn Glass staff members. Cleaning must be completed during your rented time slot or class period in order to accommodate studio renters after you. Bi-Monthly clean ups are in effect and any work left in the Brooklyn Glass studios will be discarded during these clean ups.
GENERAL STUDIO RULES
First time studio renters must complete and sign a studio release form and receive written approval from Brooklyn Glass before renting any time in any area of Brooklyn Glass.
Participants under the age of 18 will need a signed parent/guardian release of liability to work in the studios. Children under the age of 15 will need to be accompanied by a parent or guardian during studio activities. Most studio activities are not suitable for children under the age of 12. If you have more specific questions about your situation, please reach out to us.
Workspaces must be kept clean and free of rubbish while working. On completion of projects or classes, cleanup is mandatory. Abusive or violent behavior, (verbal or physical), will not be tolerated. Brooklyn Glass reserves the right to refuse service and cancel membership to anyone considered to be exhibiting unacceptable behavior.
Thank you for taking the time to review our studio policies and procedures. We look forward seeing you in the studio!
*Brooklyn Glass reserves the right to modify these policies as we see fit. Policy changes will be effective immediately, and will apply to all circumstances going forward after the effective date.*